Moss Berry Farm Policies

Terms and Conditions

We appreciate your business and want to ensure that you are satisfied with your purchase. If your items do not arrive at their final destination in perfect condition, please let us know so we can make sure you are happy. If you live outside of North America, you need to request a quote for shipping to your destination.

Damaged, Incorrect or Missing Items

For any of these issues, please contact us at sales@mossberryfarm.com within 14 days of the date of delivery for a refund. We will instruct you on how to proceed, and all returns must be pre-approved. Unfortunately we cannot accept international returns.

General Return Guidelines:

Once you have received return approval, we will send you the shipping address where you can return your items to.

Unless arranged by the management, return shipping fees are the responsibility of the purchaser. Moss Berry Farm is not responsible for items lost or damaged during return shipping.

We reserve the right to refuse returns on items that are not in new condition or apply a damage fee of up to 100%.

If you are making a return, you must pack the items securely in their original product packaging to help eliminate damage during shipping. Please return the items to Moss Berry Farm in the same condition they were sent to you. Shipping charges, free shipping promotions and other coupon offers/discounts will be deducted from return. We will notify you via e-mail once we’ve received and processed the returned item.

What taxes will I be charged?

Any order shipped outside of Canada will not be charged Canadian federal or provincial sales tax. It may, however, be subject to taxes, duty, customs or brokerage charges at the discretion of the destination country. These charges will be the responsibility of the purchaser.

Within Canada, an order shipped to:
Quebec is subject to 5% GST and 9.975% QST.
British Columbia is subject to 5% GST and 7% PST.
Ontario is subject to 13% HST.
Newfoundland and Labrador is subject to 13% HST.
New Brunswick is subject to 13% HST.
Nova Scotia is subject to 15% HST.
Manitoba is subject to 5% GST and 7% PST.
Saskatchewan is subject to 5% GST and 5% PST.
Prince Edward Island is subject to 14% HST
All other Canadian provinces are subject to 5% GST only.

Privacy Policy

When you conduct business with Moss Berry Farm, you can be assured that your privacy is protected. Moss Berry Farm respects your right to control the collection, use and disclosure of your personal information.

Please read this privacy policy before using this site. By using the site, you are accepting the practices described in this privacy policy.

This policy may be changed at any time without notice. Moss Berry Farm will post any changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

You are encouraged to review the privacy policy at anytime.

Information Collection

You can visit all public areas of yourwebsite.com without providing any personal information about yourself. Yourwebsite.com tracks only information based on a visitor’s Internet Protocol address (IP). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the country of origin and the referring URL address, as well as which of the Web pages on yourwebsite.com you have accessed. This data is used to create statistics on site usage and to help develop yourwebsite.com to display properly for the majority of our visitors.

We only collect personal information that I need for the following purposes:

To understand your needs and to meet those needs

To detect and prevent fraudulent activity on yourwebsite.com

To meet legal requirements and to protect both our customers and Moss Berry Farm from legal action(s)

What information do you collect when I complete the “Send us a Message” form?

The “Name”, “Email”, and “Message” fields are required to complete the form. Other fields are optional.

Distribution of Information

Moss Berry Farm will only use or disclose your personal information with your consent. We will only retain your information as long as necessary to fulfill identified purposes.

Moss Berry Farm may share information with government agencies or other companies helping us to investigate or prevent fraud. We may do so when: (1) permitted or required to do so by law; or, (2) preventing or attempting to prevent actual or potential unauthorized actions or fraud; or, (3) investigating past fraud. We will not however share user information with third parties for marketing purposes.

NOTE: Information about spammers, potential hackers, and others conducting questionable behavior will be provided to appropriate law enforcement officers for possible prosecution. Spammers, hackers, and others conducting questionable behavior (such as those using site-ripping software and spambots) will also be banned from this website and reported to appropriate authorities, solely at the discretion of the website owner and server owner.

Privacy Policies of Websites Hyperlinked to from mossberryfarm.com

Mossberryfarm.com may contain hyperlinks to third party websites. We are not responsible for the privacy practices or the content of such third-party websites or advertisers. We do not share any of the individual personal information you provide with the third parties to which mossberryfarm.com links. Please check with those websites to determine their privacy policy.

Safeguards

Yourwebsite.com is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, use, collection, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices as part of our commitment to protect the personal information we hold.

Privacy Contact Information

Moss Berry Farm welcomes any questions or concerns about this Privacy Policy. If you have any such questions or concerns, please use the “Contact Us” page.